Frequently Asked Questions
FAQ’s Support Seekers
MC Care Connect is an online platform that allows people seeking support to find trusted independent support providers for their specific needs.
We provide more choice by giving you access to local independent providers who signed up with us. We offer you the opportunity to find the support you need directly from the provider you choose.
We help you connect with the best providers who will guarantee the highest quality support services.
- Accessibility- We ensure that our website is easy-to-use, whether visitors are on their mobile, living with a disability or simply not tech-savvy.
- Control- We give you control over your own care.
- Safety – we screen and we check all Independent Providers before they can register to use our platform
We are offering: Housekeeping, Pet Care, Transport, In-home Support, Live-in Support, and Companionship.
For more information, click here.
Meet & greet visit with a potential new provider if free. MC Care Connect adds 5% admin fee to the agreed hourly rate to ensure the platform operates well.
Meet & greet visit with any provider are free. This helps you and the provider to decide if you are happy to work together and allows them to understand your support needs.
To book initial and ongoing services, you need to Log in to your profile, select Support Provider, and then ‘book service’; we will direct you to a booking page. The booking needs to be accepted by the provider. Any booking that has been arranged outside our platform is not insured.
Using the MCCC website for booking keeps you and your provider safe. It helps providers track their visits and earnings and also allows them to keep your support plan and visit log up to date.
Booking a provider through the site means that your provider and visit are insured.
You will not be able to claim a visit that was not booked through the MC Care Connect website.
Yes, we check providers qualifications and run a Police check to make sure that they are safe to care for vulnerable people. We interview them and insure them.
Yes, the Providers are self-employed and contracted to work with you. Your relationship is direct with the provider.
You can make arrangements with them about your needs, their service, and hourly rate. When issues arise, you must speak with the provide first to sort them out. MCCC can offer support when the issue cannot be solved directly.
It is strongly recommended that you check their provider ID, references, and qualifications to ensure that you are employing a right provider.
FAQ’s Independent Support Providers
Freedom: You work for you. You decide when you work, where you work and who you care for.
Support -You are not alone out there. Ongoing Work-Our database gives you access to a constant supply of job requests.
*Create a profile including your photo, experience, skills and interests. *View Jobs raised by Support Seekers. Apply for jobs you are interested in. *Once booked your timesheets and payments are all completed through our site.
For more information click here.
You can set your own hourly rate.
To make sure the platform operates well MC Care Connect will deduct 5% admin fee from the hourly rate you agreed with the client.
For more information check our ‘Pricing’ page.
Yes, you are required to have your own insurance. MC Care Connect covers third party insurance :Public Labilities, Indemnity Insurance and Group Personal Accident Insurance.
Independent Support Providers are required to have their own ABN and are responsible for the own tax obligation.
Yes, in accordance with NSW Government mandates, you will need a 3 doses of COVID-19 Vaccine to be eligible to use MC Care Connect platform to support your clients. Add a link to ‘COVID-19 Page’
Yes, all Independent Support Providers are required to provide a recent police check.
If you don’t have one, please use this link to apply for one.
Yes, all Independent Support Providers require a valid working with children certificate.
If you don’t have one yet, please check this link.
Incident report click here.
Incident report must be completed when incident occurred during your shift.
